Highly experienced professional with comprehensive expertise in test management with a strong background in project management and sprint planning. Proficient in utilizing recognized business analysis methodologies to effectively analyze and solve complex business problems. Adept at developing detailed business process documents and training materials to support organizational goals. Possesses exceptional interpersonal abilities to align with business goals and steer company direction.
Work Experience
Transfinder / Software Quality Assurance Manager
August 2024 – December 2025
- Promoted an atmosphere of collaboration, optimism, and dedication across the team
- Offered direction and support to team members to help them clearly grasp their duties and expectations.
- Held routine one-on-one discussions and performance reviews to evaluate progress and deliver constructive feedback.
- Made certain the team was equipped with the proper tools, training, and assistance required to perform their work efficiently.
- Worked closely with Software Development teams, Technology Team Leaders, Transfinder Shanghai, Transfinder India and other partners to align testing activities and ensure the on-schedule release of high-quality software.
- Reviewed user stories to ensure clear acceptance criteria and well-defined expectations
- Evaluated and approved test plans, test cases, and QA team execution for quality and completeness
Cardinal Financial / Software Quality Assurance Manager
August 2021 – May 2024
- Developed and implemented comprehensive QA processes and standards.
- Managed the recruitment, hiring, and onboarding of QA team members.
- Providing guidance and mentorship to team members to ensure they understand their roles and responsibilities.
- Conducting regular check-ins and performance evaluations to assess team members’ progress and provide feedback.
- Ensuring that the team has the resources and support needed to carry out their tasks effectively, including access to necessary tools and training.
- Collaborating with other stakeholders, such as project managers and developers, to coordinate testing efforts and ensure timely delivery of high-quality software products.
- Brainstorming and proposing solutions to address identified issues, such as streamlining communication channels, optimizing resource allocation, or automating repetitive tasks.
- Research and investigate tools and procedures to maintain a level of quality the clients expect from the software
Automate Dealership Systems / Software Quality Assurance Manager
January 2019 – August 2021
- Manage a diverse team of Quality Assurance specialists.
- Offer continuous improvement by assessing customer issues for root cause and future prevention.
- Research and investigate tools and procedures to maintain a level of quality the clients expect from the software.
- Work alongside the software development manager and business analyst to properly plan and execute development sprints.
- Responsible for communicating changes to the customer support team by maintaining release notes for each sprint.
Automate Dealership Systems / Software QA Lead
September 2015 – January 2019
- Lead a team of testers through the final quality assurance testing prior to software roll out and coordinate production validation after software roll out.
- Design, develop, and implement software quality assurance procedures that will support the testing and delivery of quality software applications.
Automate Dealership Systems / Software QA Tester
September 2014 – September 2015
- Ensure software development and support is aligned with testing best practices.
- Drive the definition and implementation of metrics to provide meaningful QA process improvements.
Informz / Quality Assurance Engineer
February 2012 – August 2014
- Participate in problem-solving processes for resolving end-user support issues, test feasibility of changes, and assess workflow impact, usability, and style.
- Participate in requirements and functional spec reviews of new features to convert them to comprehensive test specifications.
Informz / Graphic Designer
July 2009 – February 2012
- Responsible for the creating and managing of client’s email newsletter templates.
- Responsible for updating the company’s website.
Education
2005 Graduate of State University of New York at Oswego Cum Laude
Major: BFA Graphic Design
2002 Graduate of Hudson Valley Community College
Skills
Test Management, Regression Testing, Project Management, Sprint Planning, SDLC, Zephyr, X-Ray, Jira, Asana, Kibana, Putty, SQL, CSS, HTML, Word, Excel, PowerPoint, Outlook, Teams, Zoom, Adobe Creative Suite